Delivery / Return Procedures

Delivery

Please read the following information carefully as it affects your purchase.

Please note that our products are available in quite limited quantities and we do not have large numbers of each garment ready and awaiting purchase, so when you order with us you will receive an immaculately crafted piece of clothing that was made for you after you place your order. This will take 2-3 days maximum. When your garment is ready, we will contact you to let you know and it will be shipped for Next Day Delivery as soon as possible. Usually, the whole procedure including delivery will take 4-5 days for UK orders and a little longer for delivery to other countries.

As our production procedures change, we will keep you informed on our website and we apologise if this causes you any inconvenience.

Our UK shipping fee is £5 and your package will be delivered by a trusted courier service.

Please see table below for the flat rate shipping fees to other countries.

shipping table

Please note that deliveries to outside of the EU will incur Custom Charges.

Missed your delivery? The courier will leave a card letting you know. Please follow the instructions on the card for details on how to re-schedule your delivery or from where you can pick up your package.

Returns

Our purpose is to guarantee your full satisfaction with your purchase. However, if this is not the case, you have the right to return your product for a full refund providing it meets the necessary criteria. Please carefully read our Refund Policy which will give you comprehensive details about the procedure and conditions.

You must inform us within 14 days if you are returning your purchase, and you can do this via e-mail customercare@oubinov.com or through the Contact Us form which you will find on the bottom of our website. When contacting us, please state your Order Number.

You must then send the product back to us within 14 days, at your own expense, unless you received a damaged, faulty or wrong item, in which case we will cover the return cost.

We recommend that you use a courier service rather than a normal postal service.

There are two recommended options for returning your package through a courier.
  1. Most of our packages will be delivered by Parcel Force. If you need to return your product, you can drop off the package at a Post Office depot or book a collection. The return cost will be deducted from your refund.
  2. You can easily book a courier collection at www.interparcel.com, filling out the Quote Me sections and choosing the courier which is most appropriate for you. You can find the information you will need to fill out the sections in the e-mail you received from us confirming shipping of your purchase.
Returns must be sent to:
Oubinov Warehouse
Unit 3, The Clothworks
Industry Road
Newcastle-upon-Tyne
UK
NE6 5XB